All in the detail…
Matt Hill founded Private Medical Insurance Brokers in 2023 and since then he has seen his independent firm steadily grow thanks to its mission of offering the best bespoke health advice. Here he tells Tunbridge Wells Business Magazine why he launched his own company and how it can guarantee clients the finest customer experience…
So Matt, let’s start at the beginning: when and why was Private Medical Insurance (PMI) Brokers started?
I started Private Medical Insurance Brokers in September 2023. I had been working for another leading health insurance broker, however after 11 years – and having seen the company grow from six employees to 60 – I felt I could do some parts better and therefore decided to start my own company.
What are the key hallmarks of the PMI Brokers’ offering?
In my time I’ve noticed that customer service is paramount, and it is something that larger companies sometimes let slip. Therefore I’ve made excellent customer service and putting the client first, core and key values of Private Medical Insurance Brokers.
How would you sum up what you offer clients at PMI Brokers?
We are a ‘whole of market’ health insurance broker and we don’t charge a fee for our service. That means you get the same prices as you would going to an insurer directly. We help source the best individual, family, company, and international health insurance plans for our clients. We review the market annually and are on hand throughout the year to help with administration tasks and claims mediation.
In what ways would you say your service is unique compared to others?
Most ‘whole of market’ health insurance brokers offer the same service, however where we set ourselves apart is in the care we give to all our clients. We’re there to help and offer best advice ALWAYS. We are not afraid to offer advice, even if it doesn’t benefit the company. For example, we’ve told potential clients to remain with their current insurer, and advised others they shouldn’t have health insurance, if that is what’s best for them.
Whereabouts are you based and do you offer a ‘walk in’ or ‘face-to-face’ service?
Our office is based just opposite the Tunbridge Wells train station, and we offer both by-appointment as well as face-to-face meetings. These can either be done at the PMI office, or at the client’s premises.
Do your clients mainly come from the local area or are they based all over the country?
We have clients all over the country, however about 40-50% are local individuals and businesses.
How supportive and connected do you feel the local business community is in Tunbridge Wells?
I’ve lived and worked in Tunbridge Wells for the last 18 years, so I feel very connected to the local business community here…
HEALTH SERVICES AT PMI BROKERS INCLUDE:
Individual Health Insurance
“Securing the right individual health insurance is a pivotal step toward safeguarding the well-being of yourself and/or your family. We understand the significance of listening to our clients requirements and tailoring the cover to meet your unique needs.”
Company Health Insurance
“Prioritising the health and well-being of your workforce is paramount. We work with you to explore the benefits of Company Health Insurance designed to provide suitable coverage and foster a healthy, productive workforce. It also has the added benefit of helping with staff retention and recruitment.”
International Health Insurance
“Embark on a journey of global well-being with International Health Insurance. Whether you’re relocating to another country, a frequent traveller, managing a multinational workforce, or a high net-worth individual our solutions provide a safety net that transcends borders.
FIND OUT MORE ABOUT PMI HERE:
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Private Medical Insurance Brokers
PMI brokers offices are located at 16 Mount Pleasant Road, Tunbridge Wells,
Kent TN1 1QU
www.pmibrokers.com
